Help: Answer

Shipping Information

How long does shipping take? When should I expect my order?
	We currently ship via FedEx and the US Postal Service. We determine the carrier at the time of shipping. In-stock items are normally shipped within 24 hours unless otherwise noted. Orders received on weekends or holidays will ship on the next business day. Standard Shipping usually takes 5-14 days for delivery. Expedited Shipping usually takes 2-4 days for delivery. 2nd Day Shipping takes 2 business days. Cannot be shipped to PO Boxes or internationally. Overnight Shipping takes 1 business day. Cannot be shipped to PO Boxes or internationally. We are based in the middle of the country, so delivery times are often faster than shown above, but don't count on this for deadline-critical orders. Delivery to some remote locations, Alaska, Hawaii, Puerto Rico, and APO/FPO addresses may take longer. International delivery times are highly variable. Please contact us if you need a delivery estimate. Items shipped straight from the manufacturer (drop-shipped) are out of our direct control. Please check the availability guidelines and notes for each product. For Christmas delivery deadlines click click here.
International Shipments.
	We ship to: Australia, Austria, Belgium, Brazil, Canada, Chile, Denmark, France, Germany, Ireland, Italy, Japan, Luxembourg, Malta, Netherlands, New Zealand, Norway, Puerto Rico, Singapore, Spain, Sweden, United Kingdom, The United States, and others. This list is subject to change, you can confirm if shipping is available to your country on the Checkout Page. For international orders the 'Ship to' address must be the same as the 'Bill to' address. It must be a valid Fedex International deliverable address, please visit www.fedex.com for further information. Certain items can not be shipped internationally. These items are marked 'Ships to USA Only'. Delivery time to Canada for in-stock items is typically 1-2 weeks. Delivery to other International destinations varies but can take 2-4 weeks or longer. Standard shipping cost to international destinations varies. You can see the actual shipping cost by adding items to your cart and proceeding to the Checkout page, you can confirm you wish to proceed before your order is placed. We use live rates therefore shipping costs will vary by order size and weight. All prices are in U.S. dollars and payable in U.S. funds only. If you order using a Credit Card your card issuer will generally allow the transaction in U.S. Dollars at the current exchange rate, and charge a small handling fee. You are responsible to pay for all applicable duties and/or taxes when you receive your order. We are not responsible for these fees. We do not assume responsibility for the ordered goods meeting local customs laws. Please contact your local customs agency for more information. We reserve the right to deny orders placed internationally for any reason.
What are the Christmas ordering deadlines?
	For delivery by December 24th, order by the following deadlines: Deadline for Standard Shipping: 2pm CST on Friday 17th December. Deadline for Expedited Shipping: 2pm CST on Monday 20th December. Deadline for 2nd Day Shipping: 2pm CST on Wednesday 22nd December. Deadline for Overnight Shipping: 2pm CST on Thursday 23rd December. Deadline for emailed Gift Certificates: 2pm CST on Friday 24th December. The above deadlines are for in-stock items with payment made at the time of ordering. While we make every effort to ensure items arrive on time, we cannot guarantee it because our carriers cannot guarantee it. International shipping and shipping to AK, HI, PR and some remote rural locations will take longer. Certain items can only be shipped by Standard Delivery (ground service). Personalized and some made-to-order items require longer lead times, be sure to check the product description before ordering.
Do you ship to my country?
	We currently offer shipping to the United States, Canada, most of Europe, and several other countries. Please create an account by clicking the "My Account" link at the top right hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.
What are my payment choices?
	We currently accept Visa, Mastercard, Discover Card, and checks by mail. We will be adding PayPal and Google Checkout soon. During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you. Orders paid by check must wait until the check clears payment before shipping, this can take up to 10 days from receipt.
When will my order ship and what are my shipping charges?
	Standard shipping within the continental United States is only $4.95. This is a flat shipping rate for your entire order. Delivery time is usually 5-14 days. Expedited shipping to the continental US is only $9.95 flat rate. Delivery time is usually 2-4 days. Standard shipping to Alaska, Hawaii, and Puerto Rico is $9.95 flat rate for your entire order. Standard shipping to Canada and other International destinations vary. We use Live Rates for shipping internationally. To see expedited shipping rates simply add items to your cart and proceed to the Checkout page where you will be able to see prices. Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you. The above shipping rates are for orders placed online. For orders taken over the phone, mailed in, or faxed; standard shipping is $7.95 to the continental US and $12.95 to AK, HI, and PR.
What is the return policy?
	If you are not satisfied with your order you may return it for a refund or replacement within 60 days of the purchase date. Items being returned must be in the condition you received them and come with the original packaging intact. Returns not meeting the above conditions may be rejected or subject to a 15% restock fee at our sole discretion. Personalized items cannot be returned. Please write your order# on the outside of your package. Please contact customer service if you have a question or problem with your purchase.